Privacy Policy

This Pri­vacy State­ment applies to Full­Tech Sys­tems, Inc. prod­ucts includ­ing Sky­Hill Soft­ware, Inc. Elec­tronic Pay­ment Ser­vices and prod­ucts or ser­vices and oth­er ser­vices offered by Sky­Hill Soft­ware Inc. (“Sky­Hill Soft­ware”) and any des­ig­nated third par­ty ser­vice providers (“Ser­vice Providers”).

At Full­Tech Sys­tems, we val­ue the trust you have placed in us by using our ser­vice to con­duct your trans­ac­tions online. Because this involves a finan­cial rela­tion­ship, the pro­tec­tion of your pri­vacy is of the utmost impor­tance to us. We will take all rea­son­able pro­tec­tive mea­sures in safe­keep­ing your pri­vate infor­ma­tion. It is Full­Tech Systems’s pol­icy to main­tain con­fi­den­tial­ity of your per­sonal infor­ma­tion. Vis­it this page often to ensure you are aware of our cur­rent pol­icy as this pol­icy may be changed, mod­i­fied or amend­ed at any time with­out pri­or notice.

Con­tents of this Notice:

Sky­Hill Soft­ware auto­mat­i­cally encrypts your per­sonal infor­ma­tion in tran­sit from your com­puter to our serv­er. Before you reg­is­ter or log in to our web­site, our serv­er checks that you’re using an approved brows­er.
Once your infor­ma­tion reach­es us, it resides on a serv­er that is heav­ily pro­tected. We main­tain phys­i­cal, elec­tronic, and pro­ce­dural safe­guards on your infor­ma­tion. While no method is 100% secure, we are com­mit­ted to pro­tect­ing the per­sonal infor­ma­tion that we col­lect. Secure Sock­ets Lay­er (SSL) pro­to­col, an indus­try stan­dard for trans­mit­ting data secure­ly over the Inter­net, is used to encrypt the infor­ma­tion before it is trans­mit­ted to us
Only autho­rized employ­ees are per­mit­ted to access cus­tomer infor­ma­tion. Autho­rized employ­ees have been trained on how to han­dle infor­ma­tion prop­erly and are sub­ject to strict lim­i­ta­tions and guide­lines in the han­dling of that infor­ma­tion. Only a small num­ber of autho­rized employ­ees are per­mit­ted to access cus­tomer bank account num­bers.
What per­sonal infor­ma­tion do we col­lect?
When you open an account with Sky­Hill Soft­ware, we require cer­tain infor­ma­tion, such as your name, address, phone num­ber, and email address.
We also cap­ture the Inter­net Pro­to­col (IP) address used to con­nect your com­puter to the Inter­net. This is retained and used only in the event that there are issues relat­ing to the ori­gin of a pay­ment trans­ac­tion.
When you send, receive or request a pay­ment through Sky­Hill Soft­ware, we col­lect trans­ac­tion infor­ma­tion need­ed to per­form the ser­vice, which may include your cred­it card, deb­it card, or bank­ing infor­ma­tion.
When we can­not ver­ify the infor­ma­tion you pro­vide online, we may ask you to send us addi­tional infor­ma­tion or a ver­i­fi­ca­tion let­ter from your bank. This ver­i­fi­ca­tion process is nec­es­sary in order to safe­guard your account and oth­er cus­tomers against poten­tial fraud.
To what par­ties do we dis­close per­sonal infor­ma­tion?
Card autho­riza­tion and fraud screen­ing ser­vices. If you add a cred­it card or a deb­it card to your Sky­Hill Soft­ware account, we will use these ser­vices to ver­ify that your card infor­ma­tion and address match the infor­ma­tion that you sup­plied to us and that the card has not been report­ed lost or stolen.
Ser­vice Providers. Sky­Hill Soft­ware will sep­a­rately con­tact a third par­ty auto­mated clear­ing house net­work oper­a­tor who will then trans­mit deb­it and cred­it card entries to the ACH net­work. Such required infor­ma­tion will be passed along to such ACH net­work oper­a­tor to final­ize the pay­ment trans­ac­tion.
Agen­cies or author­i­ties with whom we are legal­ly required to coop­er­ate. We may dis­close infor­ma­tion dur­ing the inves­ti­ga­tion of fraud or ille­gal activ­ity. For exam­ple, we may dis­close per­sonal infor­ma­tion in response to a sub­poena, war­rant, court order, or com­pa­ra­ble legal process.
We do not sell, rent or trade any of the infor­ma­tion we receive from you for any pur­pose to oth­er com­pa­nies.
What are your pri­vacy choic­es?
You have the abil­ity to view and update your per­sonal infor­ma­tion and cred­it card or check­ing account infor­ma­tion any time by log­ging in to your Sky­Hill Soft­ware or account.
You have the choice of clos­ing your Sky­Hill Soft­ware Elec­tronic Pay­ment ser­vices or account. If you choose to close your account, we will mark your account in our data­base as closed but will keep your per­sonal infor­ma­tion in our data­base. Your infor­ma­tion will be used only for fraud pre­ven­tion, to assist law enforce­ment, or as per­mit­ted by law.
You have the abil­ity to review Sky­Hill Soft­ware Pri­vacy Pol­icy any­time by click­ing the Pri­vacy link on the Sky­Hill Soft­ware or web­site.
If you have any oth­er ques­tions about Sky­Hill Software’s pri­vacy prac­tices click the Con­tact Child­Care­Pay link on this web­site.
What should you do in case of errors or ques­tions about your elec­tronic trans­fers?
A record of all your trans­ac­tions is avail­able online in your Account His­tory, and we encour­age you to review this log reg­u­larly. If you think your Account His­tory or a trans­ac­tion receipt is wrong, or if you need more infor­ma­tion about a trans­fer list­ed on the Account His­tory or receipt, con­tact us as soon as you can.

If you con­tact us to report a pos­si­ble error or ques­tion:

Tell us your name and email address.
Describe the error or the trans­fer you are unsure about, and explain why you believe it is an error or why you need more infor­ma­tion.
Tell us the amount of the sus­pected error.
If you tell us oral­ly, we may require that you send us your com­plaint or ques­tion in writ­ing with­in 10 busi­ness days.

We will deter­mine whether an error occurred with­in 10 busi­ness days after we hear from you and will cor­rect any error prompt­ly. If we need more time, how­ever, we may take up to 45 days to inves­ti­gate your com­plaint or ques­tion. If we decide to do this, we will cred­it your account with­in 10 busi­ness days for the amount you think is in error, so that you will have the use of the mon­ey dur­ing the time it takes us to com­plete our inves­ti­ga­tion. If we ask you to put your com­plaint or ques­tion in writ­ing and we do not receive the writ­ten com­plaint with­in 10 busi­ness days, we may not cred­it your account.

For errors involv­ing new accounts, point-of-sale, or for­eign-ini­ti­at­ed trans­ac­tions, we may take up to 90 days to inves­ti­gate your com­plaint or ques­tion. For new accounts, we may take up to 20 busi­ness days to cred­it your account for the amount you think is in error.

We will tell you the results with­in three busi­ness days after com­plet­ing our inves­ti­ga­tion. If we decide that there was no error, we will send you a writ­ten expla­na­tion. You may ask for copies of the doc­u­ments that we used in our inves­ti­ga­tion. All com­mu­ni­ca­tions to you about the inves­ti­ga­tion will be through email or tele­phone, except in unusu­al cir­cum­stances at our sole dis­cre­tion.

In case of errors or ques­tions about your elec­tronic trans­fers, includ­ing any deb­it card claims, you can email using the Con­tact Us link on our web­site, or write us at: Full­Tech Sys­tems, Inc, 5525 Mar­ket St CA 92114. We must hear from you no lat­er than 60 days after we sent the first receipt or notice on which the prob­lem or error appeared.

Refund Pol­icy
All sales are final, unless oth­er­wise not­ed. After an order has been sent to pre­press depart­ment, Cus­tomer is respon­si­ble for pay­ing the entire amount of that order, unless oth­er­wise not­ed. In some cas­es, a refund may be extend­ed to Cus­tomer if no work has been com­pleted by the Com­pany for that order. In such cas­es, Cus­tomer will be charged a $49 can­cel­la­tion fee, which would be in addi­tion to any fees charged for proofs if applic­a­ble. In some cas­es, an order may be void­ed the same day the order was placed as long as no work has been com­pleted by the Com­pany for that order.