This Privacy Statement applies to FullTech Systems, Inc. products including SkyHill Software, Inc. Electronic Payment Services and BillandPay.com products or services and other services offered by SkyHill Software Inc. (“SkyHill Software”) and any designated third party service providers (“Service Providers”).
At FullTech Systems, we value the trust you have placed in us by using our service to conduct your transactions online. Because this involves a financial relationship, the protection of your privacy is of the utmost importance to us. We will take all reasonable protective measures in safekeeping your private information. It is FullTech Systems’s policy to maintain confidentiality of your personal information. Visit this page often to ensure you are aware of our current policy as this policy may be changed, modified or amended at any time without prior notice.
Contents of this Notice:
SkyHill Software automatically encrypts your personal information in transit from your computer to our server. Before you register or log in to our website, our server checks that you’re using an approved browser.
Once your information reaches us, it resides on a server that is heavily protected. We maintain physical, electronic, and procedural safeguards on your information. While no method is 100% secure, we are committed to protecting the personal information that we collect. Secure Sockets Layer (SSL) protocol, an industry standard for transmitting data securely over the Internet, is used to encrypt the information before it is transmitted to us
Only authorized employees are permitted to access customer information. Authorized employees have been trained on how to handle information properly and are subject to strict limitations and guidelines in the handling of that information. Only a small number of authorized employees are permitted to access customer bank account numbers.
What personal information do we collect?
When you open an account with SkyHill Software, we require certain information, such as your name, address, phone number, and email address.
We also capture the Internet Protocol (IP) address used to connect your computer to the Internet. This is retained and used only in the event that there are issues relating to the origin of a payment transaction.
When you send, receive or request a payment through SkyHill Software, we collect transaction information needed to perform the service, which may include your credit card, debit card, or banking information.
When we cannot verify the information you provide online, we may ask you to send us additional information or a verification letter from your bank. This verification process is necessary in order to safeguard your account and other customers against potential fraud.
To what parties do we disclose personal information?
Card authorization and fraud screening services. If you add a credit card or a debit card to your SkyHill Software account, we will use these services to verify that your card information and address match the information that you supplied to us and that the card has not been reported lost or stolen.
Service Providers. SkyHill Software will separately contact a third party automated clearing house network operator who will then transmit debit and credit card entries to the ACH network. Such required information will be passed along to such ACH network operator to finalize the payment transaction.
Agencies or authorities with whom we are legally required to cooperate. We may disclose information during the investigation of fraud or illegal activity. For example, we may disclose personal information in response to a subpoena, warrant, court order, or comparable legal process.
We do not sell, rent or trade any of the information we receive from you for any purpose to other companies.
What are your privacy choices?
You have the ability to view and update your personal information and credit card or checking account information any time by logging in to your SkyHill Software or BillandPay.com account.
You have the choice of closing your SkyHill Software Electronic Payment services or BillandPay.com account. If you choose to close your account, we will mark your account in our database as closed but will keep your personal information in our database. Your information will be used only for fraud prevention, to assist law enforcement, or as permitted by law.
If you have any other questions about SkyHill Software’s privacy practices click the Contact ChildCarePay link on this website.
What should you do in case of errors or questions about your electronic transfers?
A record of all your transactions is available online in your Account History, and we encourage you to review this log regularly. If you think your Account History or a transaction receipt is wrong, or if you need more information about a transfer listed on the Account History or receipt, contact us as soon as you can.
If you contact us to report a possible error or question:
Tell us your name and email address.
Describe the error or the transfer you are unsure about, and explain why you believe it is an error or why you need more information.
Tell us the amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive the written complaint within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. All communications to you about the investigation will be through email or telephone, except in unusual circumstances at our sole discretion.
In case of errors or questions about your electronic transfers, including any debit card claims, you can email using the Contact Us link on our website, or write us at: FullTech Systems, Inc, 5525 Market St CA 92114. We must hear from you no later than 60 days after we sent the first receipt or notice on which the problem or error appeared.
All sales are final, unless otherwise noted. After an order has been sent to prepress department, Customer is responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to Customer if no work has been completed by the Company for that order. In such cases, Customer will be charged a $49 cancellation fee, which would be in addition to any fees charged for proofs if applicable. In some cases, an order may be voided the same day the order was placed as long as no work has been completed by the Company for that order.